Privacy Policy

1. Introduction

Welcome to Pritam's. We respect your privacy and are committed to protecting the personal information you provide while using our website, creating an account, placing an order, or contacting us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices you have regarding your information.

2. Information We Collect

Depending on how you use our website, we may collect:

• Account information: name, email address, password-related authentication information, and information associated with your account.
• Google Sign-In information: if you choose to sign in using Google, we may receive basic account information made available by Google, such as your name, email address, and profile information permitted by the Google authentication process.
• Order information: products ordered, quantity, order amount, order status, and related transaction details.
• Delivery information: your name, phone number, email address, and shipping/delivery address required to deliver your order.
• Communication information: information you provide when you contact us through email, WhatsApp, contact forms, or other communication channels.
• Technical information: information such as browser type, device information, IP address, and website usage information may be collected automatically by our website or service providers.

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account.
• Authenticate your account and provide login services.
• Process and fulfill your orders.
• Arrange delivery of purchased products.
• Send order confirmations and order-status updates.
• Respond to customer questions and support requests.
• Process payments through our payment service providers.
• Maintain and improve our website and services.
• Prevent fraud, abuse, unauthorized access, or security issues.
• Comply with applicable legal, regulatory, accounting, or administrative requirements.

4. Google Sign-In

Our website may allow you to create or access an account using Google Sign-In. If you use Google Sign-In, Google may provide us with information associated with your Google account that is permitted by the authentication and consent process.

We use this information to create and authenticate your Pritam's account and to provide account-related functionality. We do not use Google account information for purposes unrelated to the operation of your account unless permitted by applicable law and the relevant consent or authorization.

Your use of Google services is also subject to Google's own privacy policies and terms.

5. Payments

Payments may be processed through third-party payment service providers. When you make a payment, your payment information may be handled directly by the applicable payment provider according to its privacy policy and security practices.

Pritam's does not intentionally collect or store your full card number, CVV, UPI PIN, banking password, or other payment authentication credentials on our own servers.

6. Sharing of Information

We do not sell your personal information. We may share information when reasonably necessary to operate our business, including with:

• Payment providers for processing and verifying transactions.
• Delivery and logistics providers for fulfilling your orders.
• Authentication and hosting providers that help operate our website and customer accounts.
• Technology and service providers that process information on our behalf.
• Government authorities or other parties when disclosure is required by applicable law or legal process.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process information only for legitimate business purposes.

7. Cookies and Similar Technologies

Our website may use cookies, local storage, session technologies, or similar technologies to keep you signed in, remember preferences, maintain shopping or account functionality, improve website performance, and help protect the website from misuse.

Some third-party services integrated into our website may also use cookies or similar technologies according to their own policies.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain account and order records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer required for these purposes, we may delete or anonymize it, subject to applicable legal and operational requirements.

10. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also contact us if you want to update your account information, ask questions about how your information is used, or request assistance with your account.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including authentication, payment, hosting, analytics, communication, and delivery services.

These third parties may have their own privacy policies and terms. We encourage you to review the privacy practices of any third party whose services you use through our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Pritam's through the contact details provided on our website.

Email: pritamsfoods@gmail.com

Website: www.pritams.in